Privacy Policy

WHO AM I?
I am Constance Croot, a UKCP Registered Psychotherapeutic Counsellor operating as Constance Counselling. I am the data controller for the personal information you provide.

You can contact me at: constancecounsellor@gmail.com.

WHAT INFORMATION DO I COLLECT?

When you contact me (e.g. via my website or email) I may collect:

Name
Email address
Phone number (if provided)
The content of your message

This may include sensitive personal data, such as information about your mental health, wellbeing, or personal circumstances.

I may also collect limited technical data such as:

IP address
Browser type
Basic website usage data

​IF YOU BECOME A CLIENT
If we begin working together, I may collect:

Contact details (including emergency contact and GP details where appropriate)
Relevant personal and background information
Brief clinical notes relating to our sessions

Clinical notes are kept minimal and anonymised where possible, and are used to support safe, effective therapeutic work.
​
​HOW I USE YOUR INFORMATION
I use your information to:

Respond to your enquiry
Communicate with you about counselling and therapy services
Assess whether I am the right therapist for your needs
Provide counselling and/or therapy services (if you become a client)

I do not use your information for marketing purposes.

LEGAL BASIS FOR PROCESSING
Under UK GDPR, I rely on:

Legitimate interests – to respond to enquiries and manage communications
Contractual necessity – where we enter into a counselling agreement
Explicit consent – where you choose to share sensitive personal information
Provision of health care (special category data) – where applicable in a therapeutic context

By submitting a contact form or email, or engaging in counselling, you consent to me processing relevant personal and sensitive information for these purposes.

CONFIDENTIALITY AND SAFEGUARDING
Confidentiality is a core part of counselling. Your information will not be shared with others without your consent, except in rare circumstances.

These may include:

Where required by law or court order
Where there is a risk of serious harm to you or others
Where there are safeguarding concerns

Where possible, I will always aim to discuss this with you first.

HOW YOUR DATA IS STORED
This website is hosted on Wix, which stores data on secure servers.

Enquiry data may be processed via Wix systems and delivered to my email provider
Email accounts are password protected
Devices used to access data are secured
Paper records (where used) are stored in a locked cabinet

Some data may be stored outside the UK. Where this happens, appropriate safeguards are in place in line with UK data protection law.

I take appropriate steps to ensure your data is handled securely and confidentially.

HOW LONG I KEEP YOUR DATA
Enquiry data: retained for up to 6 months
Client data (including notes): typically retained for up to 7 years after the end of counselling, in line with professional and insurance requirements

After this period, data is securely deleted or destroyed.

SHARING YOUR INFORMATION
I do not sell your personal data.

Your data may be processed by trusted third parties where necessary, including:

Website hosting (Wix)
Email providers

These providers only process data to deliver their services and are required to protect your information.

YOUR RIGHTS
Under UK data protection law, you have the right to:

Access your personal data
Request correction of inaccurate data
Request deletion of your data
Restrict or object to processing
Request a copy of your data

You also have the right to complain to the Information Commissioner's Office (ICO).

If you would like to exercise any of your rights, please contact me using the details above.

WEBSITE USE, ANALYTICS AND COOKIES
This website may use cookies and basic analytics tools to understand how visitors use the site and to improve performance.

This data does not identify you personally
You can manage cookies through your browser settings

CHANGES TO THIS POLICY
This policy may be updated from time to time. The latest version will always appear on this page.